Grievance Officer

In compliance with the Digital Personal Data Protection Act, 2023 ("DPDP Act") and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, ZionX Technologies Pvt Ltd publishes the following grievance officer contact and escalation process.

1. Designated Grievance Officer

Name:[TBD — PRD §18 Q9 pending stakeholder confirmation]
Designation: Grievance Officer, ZionX Technologies Private Limited
Email: info@zionxtechno.com
Postal address:[Registered office — TBD]

2. Scope

You may contact the Grievance Officer regarding:

• Exercising your rights under the DPDP Act — access, correction, erasure, withdrawal of consent, or nomination;
• Complaints about how we have processed your personal data;
• Concerns about content hosted on the Site that may violate applicable law;
• Other compliance-related issues.

3. Response timelines

• Acknowledgement: within 48 hours of receipt.
• Substantive response: within 30 days, in line with DPDP Act and IT Rules 2021.
• For takedown requests covered by IT Rules 2021, we respond within the timelines specified by those rules.

4. What to include in your grievance

• Your name and a reachable email address;
• A clear description of the grievance and the relief sought;
• Any supporting context (URLs, screenshots, dates, prior correspondence).

5. Escalation

If you are not satisfied with our response, you may escalate to the Data Protection Board of India (once operational under the DPDP Act), or to your local data protection authority where applicable (for example, the appropriate Supervisory Authority under the GDPR).

6. Updates

Changes to the Grievance Officer or escalation process will be published on this page; the "Last updated" date above reflects the most recent revision.